"We were worried that we would not meet the criteria but PACE has worked hard at encouraging us and helping us to meet the eQuality process needs...The PACE style of approach has been very facilitative.  Very flexible...Excellent comprehensive support"

- Recipient of eQuality Award   

Do you want to attract more business to your service? 

Do you know whether your service is effectively communicating to LGBT+ people? 

Do you want to have an 'organisational health check' to look at your LGBT+ practice? 


PACE's eQuality team work with mainstream service providers in every region in England. Through eQuality, organisations can access support, training and assessment tools which can make sure you are providing the best possible service to LGBT+ people.

See which organisations have already taken advantage of the support on offer through the eQuality project by clicking here.




Self-Assessment - This area of eQuality is where you will be able to see where your organisation currently stands in relation to LGBT+ inclusion.  The self-assessment covers a range of areas in the organisation, including: policy; links and referrals; communications; feedback; management and leadership; and staff/volunteer support.


Support with Planning - The eQuality Silver Award is all about planning for change.  You will look at each section of the assessment process, with support from your named contact in eQuality, to produce SMARTR action plans for how you develop, or to evidence how you meet the criteria.


Evidencing Change -  The eQuality Gold Award is the final stage of the Assessment Process.  Having looked at all the criteria and made your SMARTR Action Plans, you will now implement these plans meaning you will be in a position to evidence that you meet the set criteria.   


Available Support 

Training is available to organisations going through the eQuality Award, covering a range of topical issues, such as:

  • Background to the eQuality project, aims and intended outcomes
  • Legal context; the Equality Act 2010; the new public sector equality duty April 11
  • Historical context - important dates, how things have changed - attitudes, perceptions
  • Values and beliefs; individual personal responsibility approach; LGBT+ connections in our lives
  • LGB & T cultural competence - knowledge and awareness; using appropriate language and terms; understanding heteronormativity
  • Personal leadership - moving your organization forward - being proactive
  • Developing action plans/ next steps for LGBT+ equality in your organization

Purchasing Training 

Organisations who are not taking part in the eQuality Award can purchase training from PACE.  For more information, why not send an email now?


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